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Customer Experience Forum

As a client of West Brother's Transportation Services you are our most valuable asset. We depend on your continuous feedback to measure what we do well and also how we can improve our service to you.

Please feel free to email our senior management team any time you need our direct involvement. We assure you that your email will receive our prompt attention.

Tommy West	Owner	email
Craig West	Owner	email
Michael Flanagan	President	email

Customer Survey

Your responses to the following short survey are also welcome anytime.

Section 1

Please rate the following items as follows:
1. Exceeds Expectations; 2. Meets Expectations; 3. Unsatisfactory

1	2	3
				Phone calls answered professionally
				Sufficient number of contacts made to your company
				Sales representative's professionalism
				Responsiveness to your requests for service
				Deliveries and pickups on time as promised
				Drivers in uniform
				Overall driver performance
				Appearance and condition of our equipment
				Timeliness and accuracy of billing
				Care in handling your freight safely

Section 2

Please answer the following questions:

Have you ever had to file a claim?

Yes No

Enter any claim comments below:

An important sentence within our mission statement reads: "We Do What We Say." Have we lived up to this aspect of our mission statement?

Always Sometimes Never

Enter any mission statement comments below:

How can West Brother's improve our service to you?

Please check any additional transportation efficiencies we can assist you with now or in the future.

Tractor Rental/Leasing		Trailer Rental
Dedicated and Contract Trucking		Brokerage
Tractor/Trailer Maintenance		Warehousing

Section 3

Please provide your contact information below:

Name
Company
Phone
Email

Please check if you would like a follow-up phone call to discuss any item.